vPsychology for Business


We are dedicated to bringing out the best in you and your employees

Volume 4, Number 6                                                                                                       March 21, 2003



Psychology for Business is a free e-mail newsletter written by Dr. Paul Kenneth Glass, Dr. John Weaver, and Dr. Lynda Dahlke, business psychologists and independent consultants. It is published bi-weekly. You’ve received this newsletter because you’ve subscribed to it or it was forwarded to you by a friend or colleague. To subscribe sign up at our website,
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Truth, Hope and Spirit:
Essential Power Tools for Success

By Dr. Paul Kenneth Glass, Coach and Business Psychologist 

A young teen age girl enters the mall looking for a good bargain on a new fashionable swim suit.  After going through several stores and not finding what she was looking for, she spots the perfect suit.  She enters and finds that the suit comes in several colors she likes.  She goes to try them all on.  She finally looks at the price.  Wow!  The suits were much more than she expected.  But she had to have one.  She decided she would just put her clothes over the suit she wanted.  She walks out grinning ear to ear.  Her friend later asks her how she was able to afford the high priced suit.  She informs her friend that the store always charges too much and she has purchased many things from the store in the past, so they “owe” it to her (to have taken the suit without paying for it).  

Does this sound possible?  Of course it does.  We hear about people rationalizing their irresponsible and illegal behaviors very frequently.  We all feel “entitled”.  We believe that we deserve more than what we have been getting.  It is not just the children (who got their values from us) but also adults who believe they deserve more.  Do you know anyone who has rationalized driving after drinking two or three beers?  Or someone who calls in sick (when they are not sick) because they want to be sure to use all their sick days?  What about the person who takes things from their workplace?  Is it alright to take “just a small amount” of money from the cash register (because you are not really paid enough for the stressful job you have)? 

These are just a couple of examples of the small (none are really small) ways people behave without regard for truthfulness or integrity.  Some things that reflect dishonesty almost go without many individuals even thinking about rationalizing or providing an excuse for their behaviors.  These are normal ways of doing things for them because it seems to be so common.  Have we retreated from the need, or desire, to stand up for the values we believe in? Or don’t we believe in them any more?  

In business we justify our behaviors in others ways, despite the fact that it is equally dishonest. The cover of business gives shelter to deception and misrepresentation for many people.  Have you ever know any manager to make a promise of future promotions when they know it will never happen?  Or make promises to deliver a product on a specific date knowing they will never be able to fulfill the promise?  What about the leader telling people that “all is fine” (in order to prevent people from looking for another job), when they know their plant will close and move in the next month?  How important is honesty, integrity, or truth?  What happens when we lose our core values?  Who will we trust?   

Lies, deceit and general lack of integrity are all too common in today’s business environment.  These have been integrated into to our frame of mind, and the way we do our business on a daily basis.  Certainly with the poor economy and the less than optimistic future being painted by leading economists, it is of little surprise that the fear of being financially hurt has led to obvious, and “hidden”, ways of making up for the plummeting profits.  Where are the leaders?  Who will direct us by an example of TRUTH, HOPE and SPIRIT? 

These are the powerful questions we face today.  Much is not under our control, yet we have the challenge of taking responsibility for ourselves and the managing the piece of business we are can influence.   

Do you want to succeed in your business?  Leaders that receive respect and who treat others with dignity and respect will always have “willing and loyal” followers.  

In order to lead businesses through the tough challenges facing the world today, the leaders need to TAKE THE POWER TOOLS they already have, AND USE THEM! 

Do you lead with TRUTH, or deception?  Do you have HOPE, or do you despair and demoralize?  Do you have SPIRIT or have you lost your enthusiasm and energy? 

The mark of a SUCCESSFUL LEADER, in these challenging times, is measured not by what he/she SAYS, but by what he/she DOES.  The leader of today must find the tools to rise above the temptations to slip into the easy rationalizations and excuses that are all too common (especially for those that attempt to make themselves look good at the expense of others).  They look to the future not to the past.  They have the honesty and integrity even if it means taking the “hit” for making a mistake. To make an honest mistake is acceptable, to lie about it is not.  Lead by building something positive with your power tools. 


TRUTH: When faced with any dilemma one answer works all the timeTRUTH!  If you have sunken to the depths of the “rationalizer”, the “deceiver”, or the liar, you will be found out and pay the maximum price.  Your reputation!  Once this is lost you can’t get it back.  Followers forgive mistakes but never forget lies.  Do you show the courage to be truthful, even when it is embarrassing, or it exposes your mistakes?   

HOPE:  Without hope every war is lost! Imagine entering a foreign war with little or no hope of wining and returning to your loved ones.  Why would you even put out any effort?  How would you expect others to react to your hopelessness?  Why would they try hard to accomplish anything?  What would be the example you are giving to others?  Hope is the motivator, the reason to believe in your company (and yourself).  As a leader, the hope you give to others is the “carrot that gets the horse to move”.

SPIRIT:  This is the energy to do what needs to be done.  Your lack of enthusiasm will demoralize the troops.  Spirit is what we have when we first meet the one we love.  It is not something that requires exhausting, or unrewarding, effort; it is easy if you feel it.  Best of all it is infectious.  Once others feel the spirit and excitement you feel, they too will want to feel it.  Finding the spirit in what you do is the key to unleashing the drive that will make positive things happen.  If you smile, laugh, and enjoy what you are doing (and the people around you), what will others feel?  Feel the spirit in others and acknowledge it, it will infect you too.   

The RESULT is LEADERSHIP with INTEGRITY.  Respect, dignity, and people that trust you (and believe in you) will follow effortlessly.  They will feel your optimism and confidence.   

What will successful leaders do for your bottom line?  Use the power tools of TRUTH, HOPE and SPIRIT to build your leadership skills.  Share the power tools with others to help them build their skills.  Like all power tools, they are there to help us build something that is important to us and others.   


Did you know that executive coaching is not geographically limited?  Coaching by telephone is effective.  It is also an efficient use of time and resources.  You never need to leave your office to travel, nor do you need to pay travel expenses for your coach. We offer coaching either onsite or by telephone. To find out if coaching is right for you, contact us to schedule a FREE 1/2 hour consultation.  Or request a price sheet to determine the best value for your organization.  Call us at: (262) 789-2728 or email us at mailto:pglass@psychologyforbusiness.com.

About the Author

Paul Kenneth Glass, Ph.D. is a Harvard and Northwestern University educated psychologist, and has studied in three countries. He has provided 25 years of consultations to government agencies, public and private businesses, and educational institutions and was a union president and negotiator. His advising to international corporations offers the benefit of multicultural understanding of organizations that is rare in the field of business psychology consulting. Finally, Dr. Glass has experience on the equal opportunity commission of a large suburban city.

Based in Waukesha, WI, Dr. Paul Glass is available for consultation or coaching by phone, e-mail or in person. He may be reached at (262) 544-9918 (office) by e-mail at mailto:pglass@psychologyforbusiness.com or:

Paul Kenneth Glass, Ph.D.
Psychology for Business
2717 North Grandview Boulevard, Suite 303
Waukesha, Wisconsin, 53188


10 Questions to Ask Before Hiring a Coach is now available for download only to readers of PSYCHOLOGY FOR BUSINESS by visiting http://www.psychologyforbusiness.com/questions.htm.

Also receive your copy of  9 Ways to Motivate Your Workforce by visiting http://www.psychologyforbusiness.com/motivate.htm

If you are interested in having Dr. Weaver speak for your organization, contact him at mailto:jweaver@psychologyforbusiness.com?subject=SPEAK .


o order your copy of the book, MANAGING DIFFICULT PERSONALITIES IN THE WORKPLACE: A Manager’s Practical Guide, by Dr. Paul Kenneth Glass, send your name, address, number of copies desired and a check made out to Dr. Paul Kenneth Glass for $12 per book (plus $2 shipping per book).  Or order 10 or more copies for $10 per book and $6.95 for shipping (up to 50 copies).  No fluff, this book gets right to the point. Send orders to:

Dr. Paul Kenneth Glass
Psychology for Business
2717 N. Grandview Blvd. #303
Waukesha, WI 53188   

Email: mailto:pglass@psychologyforbusiness.com

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Dr. John Weaver
Psychology for Business
2717 N. Grandview Blvd. #303
Waukesha, WI 53188

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© Copyright 2002All rights reserved. Paul Kenneth Glass. Distribution rights: The above material is copyrighted, but you may retransmit or distribute it to whomever you wish as long as not a single word is changed, added or deleted, including the contact information. If you would like to reprint part of this newsletter please contact me at mailto:pglass@psychologyforbusiness.com to make arrangements.


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If you have a question or topic you would like to see covered, send your request to mailto:pglass@psychologyforbusiness.com
Dr. John Weaver publishes another newsletter, co-authored by Darlene Weaver, THE CENTERED PENDULUMIt is our firm belief that lifelong patterns of “being” (personality, attitudes, emotions) and “doing” (lifestyle, adaptability, coping skills) interact with our genes and environment to create conditions of a healthy or a diseased brain.  If you would like to read previous issues of the Centered Pendulum newsletter or to subscribe, please visit the archives at http://www.centeredpendulum.org/newsletters.htm.